Store Terms

Terms of Sale

Terms of sale will be established at KIKOFF Soccer Centres discretion. KIKOFF Soccer Centres must receive payment prior to its acceptance of a customer’s order.

The customer is required to pay shipping and handling. In the event of a calculation error in the total charge, KIKOFF Soccer Centres will notify the customer by telephone and/or email that the total charge had to be recalculated. Upon notification, KIKOFF Soccer Centres asks the customer to agree on the new charge. If there was an overcharge, KIKOFF Soccer Centres pays back the customer the difference in the form of a credit. If additional payment is required, KIKOFF Soccer Centres will make a second charge to the customer.

Standard delivery within Australia

Customers can expect to have their correctly completed order delivered within 7 working days, depending on the final destination. A business day is Monday through Friday, excluding weekends and public holidays. Extra time may be needed to fulfil orders with numbering or printing,

We do not deliver to PO Boxes. We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.

International deliveries

Unfortunately at this time we do not ship outside Australia.

Late deliveries

If you have not received your order within the expected delivery timeframe specified please contact our Kitstore Team at or call 1300 545633 (Mon-Fri Hours: AEST 9am – 4pm)

Returns Policy and Process

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund.

Items must be returned within 14 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). We recommend you utilize registered post as KIKOFF does not take responsibility for items not received if a customer attempts to send an item to KIKOFF via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.

Unfortunately, we cannot accept returns that were not purchased online or through our KIKOFF facilities. We cannot exchange product for a style not within our KIKOFF online product range.

Customised Items

We are unable to accept returns or exchange items that have undergone customisation (eg. number printing), unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customised items if prior to, during or after the customisation process a player changes his number or leaves a club.

Faulty Items

Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, KIKOFF will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

If You Change Your Mind

KIKOFF does not accept returns if you change your mind.

Incorrect Size

Please ensure you select the correct size as KIKOFF does not accept returns for incorrect sizes.

Incorrect Colour

KIKOFF will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.

Refunds on Shipping and Handling Charges

If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your KIKOFF tax invoice may be requested for proof of purchase.

Leave a Reply