Help centre
Account & Payments
22 guides in this section.
- Can I pay in instalments using Afterpay or Zip?Spread the cost with buy-now-pay-later
- Card declined or failed payment — what to doFix payment issues for bookings, invoices, and league auto-charge
- Card expiring soon — what to doUpdate your card before it blocks bookings
- How do account credits work?Credits from cancellations and how to use them
- How do I add or update my payment method?Keep your card up to date for smooth bookings
- How do I change my home location?Set the Kikoff venue closest to you
- How do I create a Kikoff account?Set up your account in under a minute
- How do I download an invoice PDF?Tax invoices for your records
- How do I manage email and SMS preferences?Opt in or out of marketing and service messages
- How do I manage push notifications?Control which alerts you receive on your phone
- How do I purchase a Kikoff gift voucher?Give the gift of football
- How do I update my profile details?Name, phone, email and account settings
- How do I use a gift voucher?Redeeming a voucher is easy
- How do I view and pay an invoice?Find and pay all your invoices in one place
- Login and password helpSign in, set up your account, or reset a forgotten password
- Refunds — how they work and how long they takeCard refunds, account credit, deposits and what to do if you think you were charged twice
- Requesting account deletionHow to ask Kikoff to delete your account and personal data
- Understanding your Kikoff account — portal overviewEverything you can do from your client portal
- What is a passkey and how do I set it up?Log in with Face ID or Touch ID — no password needed
- What payment methods are accepted?Pay your way
- Why is my account on hold?Overdue invoices and what to do
- Wrong email on my account — what do I do?Fix typos and merge duplicate contacts